Clause n°1 : Identification of the service provider
The https://crealab.world website is operated by :
Corporate name: EI Haxaire-Chausse Sofian
Legal form: Sole trader (Micro-entreprise)
Postal address: 42 Espace Valmy, 38800 Le Pont-de-Claix, France
SIRET number: 94208749500019
RCS registration number: 942 087 495 RCS Grenoble
APE code: 7410Z (Specialized design activities)
Intracommunity VAT number: VAT exempt
Contact e-mail: sofian@crealab.world
Clause no. 2: Purpose of the General Terms and Conditions of Sale
The purpose of these General Terms and Conditions of Sale (GTCS) is to define the rights and obligations of the parties in connection with the sale of creative services (creation of logos, graphic charters, visual media) offered on the crealab.world website.
Any order placed on the site implies unreserved acceptance of these GSC.
Clause 3: Services offered
CreaLab, offers graphic design services, including:
- Custom logo creation
- Visual identity (typography, colors, visual variations)
- Communication kit (stationery design)
- Brand strategy research and analysis
Services are detailed on the website, along with prices, terms and conditions, and indicative delivery times.
Clause no. 4: Offers and prices
CreaLab offers three graphic design packages:
- Basic (90€): 1 concept + JPEG HD, PNG and vector files, 2 revisions, 72h delivery.
- Standard (110€): 2 concepts + brand search, JPEG HD, PNG and vector files, 3 revisions, 48h delivery.
- Premium (150€): 3 concepts + advanced research and branding, VIP service, unlimited revisions, 48h delivery.
Prices are fixed and displayed on the site. Customized requests will be quoted separately.
Clause n°5 : Order and payment
The order is placed directly online via the crealab.world website. The order becomes definitive once payment has been validated using the secure methods available (credit card, Stripe, etc.) No work will be undertaken until full payment has been validated..
Clause 6. Deadlines and conditions of performance
The deadline for completion of the project is estimated at the time the order is placed, and begins upon receipt of the complete brief by the customer after payment. The customer undertakes to provide the information required for the project to be carried out as quickly as possible.
Clause n°7 : Intellectual property
CreaLab transfers to the customer the exclusive rights of use of the final logo after validation of the service.The customer may use the visual delivered for professional purposes (print, web, communication).Mock-ups, unsuccessful proposals or intermediate elements remain the property of CreaLab and may not be reused without written agreement.CreaLab reserves the right to mention its creations in its references (website, portfolio, social networks), unless requested in writing by the customer.
Clause no. 8: Protection of personal data
In accordance with the General Data Protection Regulation (RGPD), CreaLab is committed to protecting the personal data of its customers. Thedata collected is used solely in the context of order management, exchanges with the customer and invoicing.Customers can consult our Privacy Policy for more information.
Clause no. 9: Delivery of files
At the end of the service, the final files are delivered by e-mail or via a secure download link (formats: PNG, SVG, PDF, depending on the service requested). No source files (e.g. .AI, .PSD) will be supplied, unless otherwise specified or specific option.
Clause 10: Liability
CreaLab undertakes to provide quality services in accordance with current professional standards. However, CreaLab cannot be held responsible for any indirect damage resulting from the use of the visuals delivered, in particular in the event of modification by the customer or use that does not comply with the recommendations provided. In the event of force majeure or unforeseeable circumstances, CreaLab cannot be held responsible.
Clause 11: Right of withdrawal and reimbursement
In accordance with article L221-28 of the French Consumer Code, the right of withdrawal does not apply to custom-made services. No reimbursement will be made after the project has begun, except in the case of an obvious error on the part of CreaLab.
Clause 12: Consumer mediation
In the event of a dispute, you may have recourse to a consumer mediator for an amicable resolution. You will find the list of approved mediators on the website of the French Ministry of the Economy.
Clause 13: Applicable law and competent court
These GTC are governed by French law. In the absence of amicable agreement, any dispute relating to the interpretation or execution of these terms and conditions shall be submitted to the competent jurisdiction of CreaLab's registered office.